Returns

At Joy Mind, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and hassle-free returns process. Please read the details below to learn more about how to return an item and request a refund.

1. Return Eligibility

To be eligible for a return:

Items must be unused and in the same condition that you received them.
The item must be in its original packaging.
Returns must be initiated within 30 days of receiving your order.

2. Non-Returnable Items

Certain types of items are exempt from being returned:

Perishable goods (like food or flowers).
Downloadable software products.
Gift cards.
Health and personal care items (e.g., opened skincare products).

3. How to Initiate a Return

If you need to return an item, follow these steps:

Contact Us: Reach out to our customer service team via email to begin the return process.
Provide Details: Include your order number, a description of the item you wish to return, and the reason for your return.
Return Authorization: Once your return is approved, we will provide you with a return shipping address and further instructions.

4. Shipping Your Return

You will be responsible for paying the shipping costs for returning your item.
Please ensure that the returned package is securely packed and insured, as we are not responsible for items lost or damaged in return shipping.
Shipping costs are non-refundable.

5. Refunds

Once your returned item is received and inspected, we will notify you via email. If the return is approved:

A refund will be processed to your original method of payment within 5-7 business days.
Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.